Frequently
Asked Questions
Product Information
What is Hajj Safe?
What is Hajj Safe?
Hajj Safe provides practical travel products designed for pilgrims performing Hajj and Umrah. The range includes anti-theft Ihram belts, secure neck and side bags, cotton Ihram, shoe and prayer mat travel bags, Jamarat pebble bags and free pilgrimage resources.
What is an anti-theft waist bag and Ihram belt?
It is a compact waist bag designed to hold essential items while also being suitable for use with Ihram. The Hajj Safe model includes multiple secure pockets, a concealed buckle, water-resistant nylon and a wire-reinforced strap that helps reduce the risk of strap cutting. Anti-theft features reduce risk but cannot guarantee against every theft.
Related product: Anti-Theft Waist Bag and Ihram Belt
What can I carry inside the Anti-Theft Waist Bag and Ihram Belt?
The compartments are designed for essentials such as a smartphone, passport, travel documents, tickets, money, cards and a hotel key. Keep the load light so the belt remains comfortable during walking, prayer and travel between the sacred sites.
What waist size does the Anti-Theft Waist Bag and Ihram Belt fit?
The adjustable belt is designed to fit approximately UK waist sizes 30 to 42. Check the current product measurements before ordering, particularly when you plan to wear it over Ihram cloth or other layers.
Check measurements: Anti-Theft Waist Bag and Ihram Belt
What is the difference between an Ihram belt and a neck or side bag?
An Ihram belt sits close to the waist and is a discreet choice for high-value essentials such as a passport, phone and money. A neck or side bag offers more flexible carrying positions and may be better when you need extra room. Many pilgrims use a belt for valuables and a separate lightweight bag for everyday items.
Which Hajj Safe bag is suitable for men?
Hajj Safe offers practical essentials for men preparing for Hajj or Umrah. Our Hajj Belt collection includes lightweight, adjustable and water-resistant belts with secure compartments for carrying a passport, money, cards and smartphone. Our 100% Turkish Cotton Ihram for Men includes two soft, breathable and non-stitched cloths designed for comfort throughout the pilgrimage.
Related products: Hajj Belts & Anti-Theft Ihram Belts | 100% Turkish Cotton Ihram for Men
Which Hajj Safe bag is suitable for women?
The Hajj & Umrah Bag for Women is designed to be worn as a neck or side bag and can be positioned over or under an abaya, scarf or hijab. It includes zipped pockets for important daily items and adjustable straps to help reduce movement while walking or praying.
Related product: Hajj & Umrah Bag for Women
Are Hajj Safe bags waterproof?
Selected Hajj Safe belts and bags use water-resistant material, which can help protect against light splashes and brief exposure to moisture. They should not be treated as fully waterproof. Keep important documents and electronics in an additional protective pouch during heavy rain or where water exposure is likely.
What is the Shoe & Prayer Mat Travel Bag used for?
The drawstring travel bag helps you keep shoes, a compact prayer mat and small daily items together. It is particularly useful around busy mosque entrances, where carrying your footwear with you can save time and reduce the risk of misplacing it.
Related product: Shoe & Prayer Mat Travel Bag
What is the Jamarat Pebble Bag used for?
The Jamarat Pebble Bag is a compact drawstring pouch designed to hold pebbles collected for the Jamarat ritual. The Hajj Safe bag can carry more than 70 pebbles and includes printed instructions on the back. It is supplied as a pack of two.
Related product: Muzdalifah Jamarat Pebble Bag
How should I clean my Hajj Safe bag?
Always check the product care label first. For most nylon travel bags, gently wipe the surface with a damp cloth and mild soap, then allow it to air dry fully. Avoid bleach, strong chemicals and high heat. Do not machine wash a product unless its care instructions specifically allow it.
Shipping
Do you ship internationally?
Yes, Hajj Safe ships to many international destinations. The countries currently available for delivery will appear in the country selector and at checkout. Availability can depend on courier coverage and local delivery restrictions. Alternatively, see the list of our resellers worldwide here.
View details: Shipping & Delivery
How much does shipping cost?
Shipping rates depend on your destination and the items in your order. Current delivery charges start from £2.99 for UK orders and £13.99 for international orders. The exact price will be calculated at checkout before you complete payment.View details: Shipping & Delivery
How long does delivery take?
After your order is confirmed, UK delivery is normally estimated at 2–4 working days. International delivery is normally estimated at 4–9 working days. These are estimated timeframes and may be affected by weekends, public holidays, customs processing or courier delays.
How can I track my order?
Where tracking is available, the courier or Hajj Safe will send the tracking details to the email address used for your order. Check your inbox and spam folder. If you cannot find an update, contact the support team with your order number.
Will I need to pay customs or import charges?
International customs duties, taxes and handling charges depend on the destination country and are set by local authorities or couriers. Review the information shown at checkout and check your country’s import rules before ordering. Contact Hajj Safe before purchase if you need clarification about the shipping service.
What should I do if my parcel is delayed or appears lost?
Check the tracking information first and allow the full estimated delivery window. If there has been no movement or the estimated window has passed, contact Hajj Safe here with your order number and delivery address so the team can review the shipment with the courier.
Discounts
Do you offer discount codes?
Hajj Safe may offer promotional codes or special offers at selected times. Valid promotions are normally shown on the website, shared through official social channels or sent to subscribers. Only use codes issued through official Hajj Safe communications.
Why is my discount code not working?
Check that the code has been entered exactly as provided, is still within its validity period and applies to the items in your basket. Some codes may require a minimum spend or exclude sale products. If the issue continues, contact customer support before completing your order.
Can I use more than one discount code on an order?
The checkout will confirm whether discount codes can be combined. Unless the promotion specifically states otherwise, expect one promotional code per order. A code may also be unavailable when another automatic offer has already been applied.
Do you offer seasonal promotions?
Hajj Safe offers promotions around key travel and Islamic seasons. Promotions, prices and availability can change, so check the website and official Hajj Safe channels for current information. Subscribe to our newsletter here so you don’t miss an update.
Returns, Faults, Exchanges & Refunds
Can I cancel or modify my order after it has been placed?
Contact customer support as soon as possible. Hajj Safe may be able to change or cancel an order before it has been processed or dispatched, but changes cannot be guaranteed once fulfilment has started.
What is your return policy?
Hajj Safe has a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The product must be in the same condition in which it was received, unworn or unused, with tags and in its original packaging. Proof of purchase is also required.
Read the full policy: Hajj Safe Return Policy
How do I start a return?
Email info@hajjsafe.com before sending anything back. If the return is accepted, the team will provide instructions and the appropriate return-shipping information. Items sent without first requesting a return may not be accepted.
Read the full policy: Hajj Safe Return Policy
What should I do if my order arrives damaged, faulty or incorrect?
Inspect your order when it arrives and contact Hajj Safe immediately if an item is damaged, defective or different from what you ordered. Include your order number, a clear description and photographs or video showing the issue so the team can assess it and arrange the appropriate solution.
Can I exchange an item?
The current return policy recommends returning the original item and, once the return is accepted, placing a separate order for the replacement product. Contact customer support first so the team can confirm the correct process for your order.
Can sale items or gift cards be returned?
Under the current Hajj Safe return policy, sale items and gift cards are not accepted for return. Review the full policy before purchase and contact support if you have a question about a specific item.
How long will my refund take?
After a returned item has been received and inspected, Hajj Safe will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days, although your bank or card provider may take additional time to display the funds.
Payment Options
What payment methods do you accept?
Available methods include major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and other options shown at checkout. The available methods may vary depending on your device, location and selected currency.
Is payment on the Hajj Safe website secure?
Payments are processed through the secure checkout options displayed on the Hajj Safe Shopify store. Never send your full payment-card details by email, social media message or contact form. Contact support if anything about a payment request appears unusual.
What should I do if my payment is declined?
Check your card details, billing address, available funds and any approval request from your bank. You may also try another payment method shown at checkout. If the payment still fails, contact your bank first and then Hajj Safe support if you need help with the order.
Contact Us
How can I contact Hajj Safe customer service?
You can use the contact form on the Hajj Safe website, email info@hajjsafe.com or use the official WhatsApp option here. The team aims to respond within 24-48 hours, Insha’Allah.
Contact us: Hajj Safe Contact Page
What information should I include when contacting support?
For an order enquiry, include your full name, order number, the email address used at checkout and a clear description of the issue. For a damaged, faulty or incorrect item, attach clear photographs or a short video. Avoid sending full card details or sensitive payment information.
If you have any more questions, please just get in touch with us using the details on our Contact Us page.
for your peace of mind
Hajj Safe
is dedicated to provide pilgrims with products and services that will keep themselves and their belongings safe and secure while they are on the lifechanging experience of Hajj or Umrah.
